Help Center

Help with a purchase

Not sure how to buy, need guidance choosing the right option, or have questions before placing your order? Share the details with us and we’ll help you through it.

Order spare or missing parts

Missing something from your delivery or need a spare part? Tell us what’s missing and we’ll organise a replacement.

Incorrect product sizing

Having issues with sizing? Follow our step-by-step guide to measure, photograph, and submit your claim.

Product fault or damage on arrival

Received a faulty or damaged product? Learn how to report it and get a fast resolution.

Motorisation

Start here for motorisation help — check your kit is complete, see if your blinds can be upgraded, and find answers to common questions and motor troubleshooting.

Tracking Your Order

Need a hand with tracking your order? Sign in to you account and check your Order History for the latest updates.

Feedback or other queries

Have a question, feedback or something else we can help with? Reach out and we’ll get back to you.